Privacy Policy

Effective Date: February 27, 2026

This Privacy Policy describes how Trevi Pools and Spas (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website at https://kelownapoolinstallers.com. We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia, Canada.

1. Information Collection

We collect information to provide and improve our services, respond to your inquiries, and enhance your experience on our website. Information we collect includes:

• Personal Data: You may provide personal information such as your name, email address, phone number, and address when you contact us, request a quote, or use our services.
• Usage Data: We automatically collect information about your interaction with our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver relevant content. For more information, see our Cookie Policy below.

2. How Information is Used

We use the information collected for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries and requests
• To personalize your experience on our website
• To analyze website usage and improve our offerings
• To send you updates, promotions, or marketing communications (if you have opted in)
• To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and delivering services (such as hosting, analytics, or marketing providers)
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users or the public
• In connection with a business transfer, such as a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the Internet or electronic storage is completely secure.

5. User Rights

Under the Personal Information Protection Act (PIPA) of British Columbia, you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us at paul@trevikelowna.ca.

6. Cookie Policy

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide relevant content and advertisements

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Third-Party Services

We may use third-party services, such as analytics providers (e.g., Google Analytics), to help us understand website usage and improve our services. These third parties may collect information about your use of our website through cookies and other tracking technologies. We encourage you to review the privacy policies of these providers for more information on their data practices.

Our website may also display advertisements or links to external sites. We are not responsible for the privacy practices of these third-party sites or services.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at paul@trevikelowna.ca, and we will promptly delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Trevi Pools and Spas
• 963 Stockwell Ave, Kelowna, BC V1Y 6W3, Canada
• Email: paul@trevikelowna.ca

We will respond to your inquiries in accordance with applicable privacy laws.