Privacy Policy

Effective Date: April 8, 2026

This Privacy Policy describes how Trevi Pools and Spas ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit or interact with our website at https://kelownapoolinstallers.com ("Website"). We are committed to protecting your privacy and complying with applicable privacy laws, including the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the General Data Protection Regulation (GDPR) and other relevant laws.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

• Personal Information:
  • Contact information such as your name, email address, phone number, and physical address when you fill out forms, request a quote, or contact us directly.
  • Any other information you voluntarily provide to us through our Website or communications.
• Usage Data:
  • Information about your interaction with our Website, such as your IP address, browser type, device information, pages visited, time and date of your visit, referring/exit pages, and other diagnostic data.
• Cookies and Tracking Technologies:
  • We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand usage patterns. For more details, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services
• To respond to your inquiries, requests, or customer service needs
• To process transactions and send related information
• To improve our Website, products, and services
• To send you updates, marketing communications, or promotional materials (you may opt out at any time)
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations and enforce our policies

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (such as website hosting, analytics, or email delivery). These providers are obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to confidentiality agreements and applicable laws.
• With Your Consent: We may share your information with third parties if you have given us your consent to do so.

4. Data Security

We implement reasonable physical, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take appropriate steps to protect your personal information as well.

5. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal or contractual obligations.
• Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
• Object or Restrict Processing: You may object to or request restrictions on the processing of your information in certain circumstances.

To exercise your rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.

6. Cookie Policy

Our Website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, disabling cookies may affect your experience on our Website.

Types of cookies we may use include:

• Essential Cookies: Necessary for the operation of the Website.
• Analytical/Performance Cookies: Help us understand how visitors interact with the Website.
• Functionality Cookies: Remember your preferences and settings.
• Advertising Cookies: Used to deliver relevant advertisements (if applicable).

For more information about cookies and how to manage them, please refer to your browser's help documentation.

7. Third-Party Services

We may use third-party services, such as analytics providers (e.g., Google Analytics), to help us understand how our Website is used and to improve our services. These third parties may collect information about your use of our Website through cookies and similar technologies, subject to their own privacy policies.

We do not control and are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised effective date. Your continued use of the Website after any changes constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Business Name: Trevi Pools and Spas
• Address: 151 Adams Rd #3, Kelowna, BC V1X 7S4, Canada
• Email: [email protected]
• Website: https://kelownapoolinstallers.com

We are committed to addressing your privacy concerns promptly and transparently.